3 /5 David N’Jai: I visited Buster Mantis with friends for a Christmas link-up after hearing a lot of positive things about the venue, so I arrived with good expectations. My friend who made the booking was very clear from the outset – before we were even seated – to confirm that the full menu was available, which staff assured us it was.
Our starters arrived after a bit of a wait, but they were genuinely very good. The sailfish fritters, oxtail croquettes and chicken wings were all well cooked and full of flavour, so we were excited to move on to the mains.
However, when it came time to order, we were told that there was no jerk chicken. Given that the menu is already quite limited, losing one of the main options didn’t leave us with much room to choose from. We tried to adapt and go for alternatives like the curry goat or the chicken burger, only to then be told that the chicken burger was also unavailable.
On top of this, the waitress wasn’t able to advise on the wines, as she didn’t know which was which, which added to the overall sense of disorganisation.
I don’t believe Buster Mantis is a bad venue – the food we did receive was genuinely well-prepared. But the service, communication, and lack of attention to detail really let the experience down. When you’ve chosen somewhere specifically to enjoy time with friends, you expect a certain standard of service and consistency, and unfortunately that wasn’t delivered.
I left feeling really disappointed, especially after hearing so many positive reviews. With better service and clearer communication, the experience could have matched the quality of the food – but on this occasion, it fell short.