1 /5 Zeel Patel: Absolutely terrible experience.
I called the restaurant before ordering to confirm they could write a birthday message on a cake. I was told to place the order and add the message in the special instructions. I did exactly that: “Happy Birthday Mr Gill.”
What arrived was shocking. The cake did not say “Happy Birthday” at all, just “HBD,” written badly and completely unprofessionally. This was for our boss’s birthday and was frankly embarrassing.
When I complained, the restaurant then admitted they did not have staff who could write on the cake and told me to “adjust this time.” This was never mentioned before accepting the order. If they knew they couldn’t do it, they should not have accepted the order or should have contacted me. Instead, they took the money and delivered something they knew was wrong.
They refused to fix it, refused to collect it, and offered no solution. Uber Eats were equally useless and said they “can’t do anything.”
Zero accountability, dishonest communication, and no care for customers. If you need a cake for an important occasion, do not order from here. Save yourself the stress and disappointment.
