1 /5 David James: Complacency killed this place!! Been a loyal and extremely frequent customer since they opened. Last week, ordered two wraps and one chips. - really not difficult. The food arrived, 1 wrap, 1 chips and a dried up 1 skewer of chicken. Called the restaurant, absolutely no apology or accountability whatsoever. Ended up driving the food back to them, when I arrived, to my surprise the female lady who has always spoken English apparently now does not speak English anymore.!!
I handed over the wrong order and the disdain on their faces when I asked for the food I ordered and paid for to be cooked for me (£32) what ensued were filthy looks like I was trash. It was literally horrific. We actually live only a few mins away and when I got home the ‘freshly cooked’ food was stone cold. The obvs buy cheap processed chicken and just ‘warm’ it up! How could the food be cold!?!! Bizarre!!
Needless to say it all went in the bin. The owner then called me and apologised. The lack of care, the way the staff made me feel it was my fault that they couldn’t pack up two wraps and chips was horrific. Terrible and complacent attitude.
If you like cheap produce and poor service then go here. Such a shame as it used to be so good. Foolishly, I regret all the trade I have given them and the previous good reviews. £32 out of pocket, the food went in the bin.
Avoid