The Empire Chinese Takeaway - (Near , london)

Terri Elsberry Horrible Customer Service and Unauthorized Substitution I had an extremely disappointing experience with SteakStones. After ordering the SS002 set, the company emailed me saying it was out of stock and asked if it was okay to replace it with a different product. I replied the same day and clearly stated that I wanted the original item I ordered and did not authorize any replacement. They sent the replacement anyway. From December 30, 2025 through January 7, 2026 I contacted them repeatedly asking how they planned to resolve the issue. Instead of offering a solution, they kept insisting their Terms & Conditions allowed them to substitute my order - even though I had already declined the substitution before it was shipped. When I again asked how they intended to fix the situation, they told me I could return the item to an address in the United Kingdom, with no prepaid label or reasonable option offered. This placed the entire burden of international return shipping on me for an item I never agreed to receive. Under U.S. law, merchandise sent without the recipients consent is considered unsolicited, and the recipient is not obligated to return it or pay for it. I never received the product I paid for. I have already filed a dispute with my credit card company and a complaint with the Federal Trade Commission. This is some of the worst customer service Ive ever experienced. I strongly recommend avoiding this company. 1/8/2026 UPDATE: AN ADDITIONAL FEDERAL TRADE COMMISSION COMPLAINT SUBMITTED 1/8/2026 as follows: I submitted a 1‑star review to SteakStones.com website on January 7, 2026 after responding to an email the company had previously sent requesting feedback on my purchase. The review successfully posted to their website, and I have a screenshot from early morning on January 8 showing it publicly visible at that time. However, later this morning it had been removed. After receiving an appalling response from SteakStones regarding my review, I saw that it was no longer publicly available. I also have a screenshot documenting its removal. In further support of misleading practices, on Trustpilot—an independent third‑party review platform where consumers can publicly share verified experiences with businesses—I and others have posted unfavorable reviews. On that same platform, it appears the company posted a 5‑star review on their own behalf on December 15, 2025. The review states: “SteakStones does not Trustpilot -- SteakStones use Loox for their reviews as they are a much better company than TrustPilot, who insist that they start any company with 9 3.5 star reviews. Please view all the delighted and authentic customer reviews on our website.” I have a screenshot of this review as well, and I have flagged it to Trustpilot for removal because it appears to be written by an employee or representative of the company, which violates Trustpilot’s policies. SteakStones appears to be selectively deleting unfavorable reviews on their own website while simultaneously attempting to counteract negative feedback on third‑party platforms by posting self‑serving, misleading 5‑star reviews. These actions create a distorted and deceptive impression of customer satisfaction and prevent consumers from accessing honest, balanced information. Because the company actively solicited my review by email, responded negatively to it, removed it, and appears to be manipulating reviews on external platforms, this behavior suggests intentional review suppression and deceptive business practices. I am reporting this because consumers deserve accurate and complete information when evaluating a product, and companies should not be allowed to manipulate public perception by removing legitimate negative reviews and posting misleading positive ones.

Leila Wong Sat in on a Saturday afternoon and we enjoyed lentil soups served with Lebanese bread and a lemon garnish with drizzle of olive oil. We had a spicy chicken shawarma wrap and a halloumi and falafel wrap, with a hummus on the side. All delicious and fresh with generous portions and good prices.

Robert Martin Got the full English. Just dont match the scottish brekkie tho. Nice clean place tho. Would recommend

SY K Delicious Thai food at a reasonable price! I had the shrimp Pad Thai and it was absolutely delicious. I stumbled upon this place by chance, but the flavors really suited my Asian palate — plus, the portions were generous!

Guri sings I ordered pizza and chips from this place along with a Coca-Cola. When I checked the drink, I found out it was expired. Unfortunately, I had already taken two sips before noticing, and shortly after that I started feeling unwell and experienced vomiting This is very disappointing and concerning. Serving expired drinks is unacceptable and can seriously affect a customer’s health. I hope the management takes this matter seriously and ensures better quality checks in the future so this doesn’t happen to anyone else

Angela Shi Absolutely five stars! The owner was extremely friendly and patient, making the whole experience very pleasant. The portion sizes were huge! There were three of us, and we spent just over £40, yet still had a wrap and half a box of grilled meat fries left. The food tasted amazing — the meat was tender and juicy, and the seasoning was perfect, not too salty or greasy. Overall, a fantastic experience, highly recommend it!