1 /5 Buckingham Courtney: I rarely leave reviews for food I have ordered, but this experience deserves one.
I ordered two pizzas from Arte for my birthday as it was a special occasion, and what I received was not just disappointing — it was shocking and downright insulting. One pizza arrived looking like it had been dropped, folded, and stuffed back into the box like an afterthought. The toppings had slid completely off one side, leaving half of it bare and the rest an inedible mess of cheese and sauce.
The second pizza wasn’t any better — it was crushed and misshapen, clearly mishandled, and looked like it had been delivered after a car crash in a Formula One car. I’ve genuinely never seen such a careless presentation of food from any restaurant Ive ordered from previously , let alone one that charges a significant price for this standard. For reference it is on average £40 for two pizzas!
What makes this worse is that this was meant to be a birthday treat with my family. Instead, I ended up embarrassed in front of my wife and guests and had to scramble to find something for us to eat before the night was out.
The restaurant have always avoided taking full responsibility for how their food arrives to the customer by blaming Just Eat, Deliveroo and Uber eats for their pizzas being cold, late or worse destroyed — just two boxes of disaster. For the price I paid, this is completely unacceptable.
No offer of an urgent replacement, even after the staff saw the pictures of my food. Was just told to take it up with Just Eat, when we know that for a refund to be processed you have to go through a full claim. It leaves a sour taste after showing such loyalty to the restaurant.
I honestly want to love this restaurant and have given them numerous chances hoping things will be different but I can not justify ordering from here again, as the likely-hood your food will be cold, late or damaged are far too common now.