Chini Chor - (Near Hounslow, South East)

1 /5 Nikesh Yerneni: Worst food taste before it was good but not now service is rude.. their staff is very rude.. try to avoid and use alternatives like Delhi sweets or any other nearby

1 /5 Romaisa Bhatti: I had a very disappointing experience at Chini Chor. I ordered papri chaat and very clearly asked for the papri to be kept separate, not mixed with the potato, onions, or chutney, as I needed to serve it later to guests. I repeated this request several times, and they explicitly agreed and said they would make it exactly as requested. When I got home, I discovered they had completely mixed the papri with the onions and potato, making it soggy and unusable. This was incredibly frustrating, especially as I had been very clear and they had confirmed multiple times. When I called the shop to explain, instead of apologising, they argued with me, insisted they had done nothing wrong, and told me to come all the way back to return the food. I was shouted at on the phone and received horrible customer service, with no attempt to take responsibility, compensate, or resolve the issue properly. On top of that, I had also ordered samosas and asked to swap the yoghurt sauce for imli. Again, they agreed, but when I arrived, they had already put the yoghurt in the bag and only corrected it after I reminded them again. Other places are happy to serve food the way you ask and even charge a small extra fee (around £2) for imli without any issue. This place couldn’t even follow basic instructions they agreed to, and then blamed the customer. Avoid this shop if you value your time, money, and being treated with basic respect.

1 /5 Heerekar shalini: I just brought this kachori n I started eating it was bitter taste i thought may be it’s taste of fenugreek leaves or it’s seeds then again I was feeling the same bitter taste then I just opened whole kachori then i found this fungus in it oh god!! Really I will never visit this place n il not recommend to anyone if anything happens to me who is responsible?

1 /5 Jesley De Sousa: Bad service and low-quality products can be frustrating, especially when it comes to something as delightful as Indian sweets. Lets break down some potential issues and solutions: *Common Issues with Bad Service:* - *Lack of Product Knowledge:* Salespeople might not know enough about the products theyre selling, leading to unhelpful responses or misinformation. - *Poor Communication:* Sales staff might not listen to customers needs or concerns, leading to misunderstandings. - *Unfriendly Attitude:* Salespeople might come across as pushy, dismissive, or uninterested, making customers feel unwelcome.¹ ² *Characteristics of Bad Salespeople:* - *Insecurity:* Some salespeople might be unsure about their products or themselves, leading to hesitance or overcompensation. - *Negativity:* A negative attitude can be toxic and impact the entire customer experience. - *Lack of Empathy:* Failing to understand or care about customers needs and feelings can lead to poor service.³ ⁴ *Tips for Improvement:* - *Train Sales Staff:* Ensure salespeople know their products inside out and can communicate effectively. - *Foster a Positive Attitude:* Encourage friendly, approachable behavior and emphasize the importance of customer satisfaction. - *Listen Actively:* Train staff to listen carefully to customers needs and respond thoughtfully. Also mentioning about the milk product served needs to be monitored by the management. Freshness need to be maintained at all time.

2 /5 Ankit Shah: No point to write the review because it is old and doing great business and thats the reason they dont treat their customers with respect it is Indian sweet shop and you dont like your own kind when you know how they are, anyway service is at lowest level. Honestly me and my family lo e their Motichoor Ladu but dont buy anymore if you want to go you can buy they have to improve the service