1 /5 Alex Choi: AWFUL experience. We were a party of 8 (2 families) vacationing in London for the first time from America. Unfamiliar with local rules and not seeing anything visibly posted, we were unaware of not permitting anyone under the age of 18 after 7pm. We were simply looking for a dinner near where we were staying, and this establishment seemed nice. Immediately upon entering, we were essentially attacked verbally by the bartender….particularly our 16 year old son. Had there been a calm approach and explanation, we would have absolutely respected the establishment’s policies. Instead there was rash judgement bordering on the abusive and absolutely contrary to what you would expect from a service oriented business. In reading other reviews, there seems to be a pattern of rudeness and even racial profiling. Mind you, our family is of Asian descent. We never got to experience the food and drinks, which may have been great. If you’re looking for a great experience in all aspects and especially with the service, BEWARE of this establishment. We would not recommend it and there are plenty of other options locally, which, fortunately, we found. Even the owner’s response to a separate post involving the same situation shows a complete lack of empathy and compassion towards understanding a situation before commenting and engaging.
