1 /5 Mags Williams: Bad Food and Bad Service!
I was very disappointed as I was recommended by my family friend that has been there 3 times and has always enjoyed the food. We were waiting over half an hour before we had to call for someone to take our order, as they were more concerned with servicing other customers, not even drinks were offered at that point.
The restaurant was not busy when we arrived. We even had to ask for the complimentary Turkish bread and dip.
At different stages they had to be reminded that we were still waiting for our drinks and food which they had seemed to had forgotten
We had to wait a further 20 minutes for the drinks and the complimentary bread and dips to arrive.
When we finally received the bread and dips, the dips were flavourless, and tasted nothing like it should have, in fact was very bland.
When the food finally arrived 30 minutes later, the food was extremely oily, tasteless and salty to the point of unpalatable.
I asked the waitress if she can inform that restaurant manager that I would like to speak with him so I can express my concern regarding the level of service and the quality of the food.
When the manager arrived at the table, I informed him of my disappointment with the food.
The restaurant manager accused me of having an agenda from the time we arrived complaining about everything. I told him Ive been to many Turkish restaurant and never have been treated that way. I told the manager that I feel he should reduce our bill. I did not say I didnt want to pay. He then went and got the machine without first providing us with the bill for us to know how much we have to pay, literally throwing down the machine on the table and say "pay your bill". I told him me and my friend is sharing the bill. He then said to me, if you dont pay the bill, I will call the police i told him I did not refuse to pay the bill, my friend will be back in a moment and we will pay the bill then.
The restaurant manager approached my friend, if we can pay the bill now because he wanted to call the police on me because I complained about the quality of the food.
We will not be returning to this restaurant again as the quality of service was extremely poor.