3 /5 Sergiu Dugobrad: ⭐⭐⭐ Could have been 5 stars, but let down by the reception experience
I recently visited Cosmo Southampton and left with mixed feelings. Here is a breakdown of my experience:
The Good (5/5):
• The Food: Very tasty and fresh; a great variety of dishes.
• Cleanliness: The restaurant is clean and well-maintained.
• Table Service: The waiters staff are very efficient. They clear plates quickly, which is essential for an all-you-can-eat restaurant to keep the table clutter-free.
The Bad (Reason for the 3-star rating):
Unfortunately, the welcome experience was disappointing. Despite having a reservation, our table wasnt ready. We were given a pager and had to wait over 15 minutes.
The wait itself wasnt the main issue, but rather the attitude of the staff member at reception. He was extremely rushed and didnt offer any apologies for the delay. He seemed completely overwhelmed; at one point, when a colleague asked him something, he actually put his hands over his ears because he was so stressed/over capacity.
Note for Management: I am referring to the young man in the red shirt (see photo). He clearly lacks customer service experience and appeared out of his depth, which negatively impacted the start of our evening.
Conclusion: The food is definitely worth a visit, but the reservation handling and front-of-house professionalism need serious improvement.