Gardenia - (Near , london)

3 /5 Finailla Hackwood: Lovely hotel, the falconery/bird flying was 5* and the hotel staff were very friendly and accommodating. But I am not entirely happy with service or quality so I cant give it a 5 star. I would recommend the management put on extra shifts for breakfast and dinner, it is not adequate to have 3 staff on for such busy times. Also the gardens and grounds (whilst looking impressive from afar) were unkept and looked abandoned, especially the walled gardens and outdoor pool. The new "Mews" rooms are spacious, clean but certainly not quiet. Walls are paper thin and the flooring is substandard, when the nextdoor guests walked around, my bed felt each step. The main door to the Mews bedrooms is so large and heavy that from 6:30am every morning (after a horrendously noisy night) i was awake with inconsiderate people slamming the door shut. I still enjoyed my stay here as I was with family I havent seen in 18 months but for the price I paid for 4 nights, I expected more finesse and quality.

3 /5 Jennifer Begley: The grounds are stunning. The manor house impressive. The Manor restaurant was great service but VERY expensive. The mains are £28 - £32 each and does not include the potatos or veg. The mains are very tiny portions. The potatos £6 for a side dish. The price is silly compared to what you actually get.

5 /5 Kathryn S: Superb stay, wonderful facilities and friendly and helpful staff

4 /5 Jason Clary: Great setting, helpful staff, espically in the Spa. Lovely food, table service was good but not amazing, Id recommend going to breakfast earlier than later 9/10

2 /5 Kate Turner: Could not fault the hotel, with glorious food expertly prepared, spacious bedrooms, handsome decor (if a little tired and weathered in books and corners) and utterly charming staff - consummate professionals. Would return without hesitation and intend to do so. 4 stars. in comparison, spa day a deflated disappointment. Sauna not operational - had we known we would have booked for a time when it was working. Consequently steam room packed cheek-by-jowl with the overflow. Lockers in the ladies changing room requiring complete overhaul as most lock mechanisms broken, and doors are a head injury hazard. Heavy limescale deposits coating metal features, befitting a veneer of dingy sport locker room, not luxury spa. Toilets and other facilities festooned with "out of order" signs. Gowns and robes thin, drab and tired. Tepid watered-down coffee served in budget self-serve flasks, not a cappuccino to be seen. Disinterested staff lacking engagement, though waitress Megan was an exception. One redeeming event was an exceptional massage by masseuse, David. Tips: lighting above the pool loungers should be dimmed/recessed, the glare is not conducive to relaxation. An option of slippers as opposed to gaudy plastic flip flops would be welcomed. Water to drink sorely needed in aqua area, water everywhere yet not a drop to drink. Not a feather of luxury to be seen in the spa, everything tired, worn and dilapidated, which is exactly how I felt on departure. 1 star.