1 /5 Nyeshia Williams: I am genuinely shocked by how poor the experience was at Hyatt Lounge, particularly the management and lack of basic customer service.
We attended to celebrate my cousin’s birthday. Upon arrival, we were told there was no space in the restaurant. A woman who presented herself as the manager apologised and suggested we sit in the shisha lounge instead, assuring us it would get busy and that other guests might be placed at our table. Although the area was freezing, we agreed.
At around 1:30am, she returned and told us we needed to move because other guests were “spending more money.” Shortly after, a man then appeared claiming to be the manager and insisted we leave the table — despite us having shisha, drinks, and already being settled. The approach was rude, dismissive, and completely unprofessional.
There was no customer care, no manners, and no respect shown. While the venue looks nice on the surface, there are many obvious issues: ripped seating, watered-down cocktails, and an atmosphere that makes it very clear that unless you are spending ÂŁ400+ on bottles, you are not valued as a customer.
This place prioritises money over people and hides poor standards behind aesthetics. I would not recommend it and will not be returning.