1 /5 Jayla: Extremely disappointed today (22 July 2025)
We’ve been regular customers of this chicken shop for the past year. Every single time we’ve had the chicken it has always been delicious. But today was an entirely different story, and I feel obligated to speak up. Not out of anger, but out of genuine concern for customer health.
We bought our usual chicken order at around 2:30 PM today. On the way home, we tried the two bags of chicken and it was sour. I thought maybe it was just me, so I asked all the members of my family to try it, and every single one of them said the same thing: the chicken was off.
I rang the shop to let them know, thinking they’d want to be aware in case it affected other customers. I didn’t even ask for a refund at first because this wasn’t about the money. It was about the fact that serving spoiled chicken is a health risk.
But instead of being understanding, the woman on the phone was shockingly rude. When I explained the situation and offered to send a receipt. I even pointing out that one item (non-chicken) in the order was fine, but the other clearly wasn’t. She simply said we’d have to return the chicken to the shop — even after I told her that we live 30 minutes away. A 1-hour round trip, just to possibly prove a point, with no guarantee of a refund or replacement while continuing to speak with an entirely unacceptable tone.
At that point, I had to explain that you simply can’t treat customers like that, especially when the issue is about something as serious as food safety.
I want to be clear: this was never about getting a few pounds back. We’ve supported the shop for its amazing food. But today, I was just extremely disappointed, not just by the food, but by the lack of care in how the issue was handled.
I genuinely hope:
1. You check your chicken and food storage immediately
2. You train staff to speak respectfully to concerned customers
3. You understand this is about people’s health, not money
Please do better.