2 /5 Carolina Torres: The place was nice, the food was good but there was a few (big) negative points that should be addressed since its a expensive and michelin star restaurant. First, it took ages for us to get the main dishes, we had to remember the waiter about our food (customers arriving and order way after us got the food first). When the main dishes arrived, it was clear they forgot to put the sauce in one of the dishes (fish one - you can see in the pictures one of the fish dish without the sauce), again, we had to call the waiter to remind him about the sauce missing on a plate. Until here we thought was already odd for such a top restaurant to have the customer remind the waiter for food. Furthermore, when one of us was eating the fish, there was a hair in the plate. When addressed to the waiter, he didnt know how to react and called the manager - which arrived to the table and asked if everything was okay (clearly was not). When we explained the issue, the person who had the hair in the food asked for another carpaccio which the manager responded "I have to ask the chef if its possible". Again, suggesting if its possible its not the way to handle the situation. They got us the carpaccio and they stated they would remove the original dish from the bill - for our surprise, they only removed £5 from the bill and they still kept the service charge. Such a disappointment as we choose this restaurant for a special birthday - for a person who was visiting London. Its a shame how it was handled since you have a Michelin star - better service should be provided, specially a training to the staff when they kept forgetting about customers food.