1 /5 Muhammad R: ordered an XL mixed doner. Unfortunately, the customer service was very disappointing. The Asian man serving was rude when I politely pointed out that the pitta bread was burnt and hard. He asked his colleague for a second opinion before eventually replacing it, which was fine, but his attitude throughout was unnecessary.
I then asked for extra salad and an extra tub of chilli sauce. I was charged for the extra salad, which I understand, but the sauce was given to me in open tubs placed loosely in my bag. When I tried to calmly explain my concerns, he responded very rudely and did so in front of many customers, which was unprofessional and embarrassing.
the poor attitude and lack of professionalism really let the experience down. Customer service needs serious improvement.