1 /5 Pauli Machado: I have never written a negative review for anyone. I strongly believe in this exchange of energy, but unfortunately today I felt I had to — and I felt entitled to do so.
This was our third time coming for breakfast.
I have no complaints about the taste of the food or the coffee, but we decided to come again today because we believed it was worth giving it another chance.
We were very poorly received by the front-of-house staff. There was a table reserved for 12.00 for another group. We arrived at 11.00 — there were four of us — and we asked whether we could simply have our breakfast before the reserved party arrived. It was only breakfast, and we explained that we would leave within 15 minutes.
We were not told that it would take so long for the food to be ready; had we known, we would not have waited. On previous visits the food had been served quite quickly — it was only the service that had been dreadful.
It felt as though we were doing something wrong; we were treated as though we were nothing. I have never felt so uncomfortable in a place as I did today. I know it is not the venue itself, but rather the waitresses, who stand there in a group of three, showing complete disregard for customers.
It was only when the manager arrived that we finally received our breakfast, after nearly 50 minutes. It was simply a chocolate croissant that was already on display for sale, and three slices of toast with cheese and bacon.
The place itself is lovely and full of charm, but the bad mood of the staff is quite shocking.