1 /5 vino mahes: Actually 0 star
I am writing to express my extreme disappointment regarding the unacceptable service and irresponsible management I experienced today at your establishment when attempting to place a large bulk breakfast order for my clients.
After waiting over 10 minutes in the queue drive through, I was delayed another three minutes when the counter service screen failed. The staff then instructed me to use the drive-thru other window ,however, breakfast service ended by the time I reached the window.
When I requested an explanation, the service person returned, stating only, "Sorry, no more." I find this response unacceptable, especially since the operational failure (the screen not working) caused the wasted time, and the manager should have authorized an allowance to fulfill the order.
The manager showed a complete lack of accountability by failing to come out, explain the situation, or offer a resolution. This incident reflects poorly on your customer service standards. I expect serious action, as customers should not be penalized for operational failures.