1 /5 Joel Smith: I have been a regular customer at your restaurant and have always enjoyed both the food and service in the past. Unfortunately, during my most recent order I was very disappointed with both the quality and the response I received when raising my concern.
I ordered two dishes: black bean sauce with tofu, and black bean sauce with beef (extra spicy). However, the tofu dish was spicy while the beef dish was not spicy at all and instead tasted unusually sweet. This was not what I ordered.
When I called to highlight the issue, I was told that no mistake had been made. I found this response unhelpful and dismissive, particularly as I had hoped for the error to be acknowledged or corrected.
Given this experience, I regret to say I will no longer be returning, especially as there are many other options in the local area.