1 /5 Sheikh korbula Mamun ahmed (M.A.S.K): ⭐ Shepherds Cafe – Very Disappointing Experience
I had a very bad experience at Shepherds Cafe. My brother and I ordered two coffees (one with sugar, one without) and two vegetarian pastries. When I started eating my pastry, I found a long hair inside it.
I immediately informed the lady at the counter, but instead of apologizing, she rudely asked if the hair was mine. It was clearly not — the hair was long and I have short hair. This was extremely unprofessional.
When I asked for a replacement, she said there was only one vegetarian pastry left, and that they didn’t remove it from the shelf — which made me think they already knew there was something wrong with it. That’s completely unacceptable.
The place felt unhygienic, and the customer service was very rude. The lady who served me seemed to be either the manager or the owner, and I felt she didn’t care about my complaint — possibly because I’m Asian. Not even a single “sorry.”
I left very disappointed. Please check your food carefully before buying anything here — poor hygiene and terrible service.