Shorefield Beachcomber Restaurant - (Near , london)

2 /5 Jon Seddon: Has had a recent refurb and robots that drive around to deliver food/collect plates. Other than that, drinks came out late, incorrect plates and raw chicken on a skewer.... Not great.

1 /5 team bolton-stanley: Arrived on site and booked for the next day for a lunch with visiting family; the dog was with us at this time as-well. At no point were we notified of the hugely reduced menu and the manager on the day was insitent that it was on the website (which we were also looking at while we were at the table). Only vegetarian option was the kids tomato pasta and for a bargain £18 to upgrade to an adult portion. A food solution was only partially saved by the only member of staff who seemed to care, which was the chef. The dog section was like being in a canteen while the main restaurant looked nice with all the decorations. Once the food was served we were forggoten about, no check in for further food or drinks and apparently it was because our original server went home and didnt hand over; this was made to sound like our fault! Such a shame it turned out how it did.

1 /5 Ian Gordon: Wouldn’t serve us coffee coz you need a ‘pass’, ridiculous.

1 /5 Sally Jackson: I do not like writing negative reviews...Unfortunately the kitchen was painfully slow and it took 90 minutes to get some quite average food. By which point my starving children were so hangry it ruined my night off cooking on holiday and was not relaxing at all. Too many inexperienced staff standing around rather than rolling sleeves up and helping in the inefficient kitchen. And it was not cheap. We will eat in next time.

1 /5 Boo: We were seated very quickly as the restaurant was almost empty, which in hindsight probably should have been our first clue. The menu was extensive and we needed a little time to decide. When we asked the waiter to come back, it felt quite rushed despite there being very few customers. The restaurant itself was clean, but it was absolutely freezing. In March, you would expect the heating to be on. There was also no background music, which made the atmosphere feel quite flat. When the food arrived, my child’s burger was missing the extra cheese we had requested. We sent it back, but staff said they needed to “add it to the system” before returning it to the kitchen. I wasn’t prepared for my six-year-old to sit watching everyone else eat while that was sorted, so I asked them to just take it back and deal with the system afterwards. The food itself was average and overpriced for what it was. Portions were on the small side, and our meals sat on the serving hatch for several minutes before being delivered by the robot, followed by two members of staff. It felt more like a gimmick than good service. It’s clear some staff are new and in training, which is absolutely fine. What wasn’t fine was the manager’s attitude, which felt unnecessarily rude and dismissive throughout our visit. Dessert was underwhelming. We were also initially charged for the children’s meals, despite the menu clearly stating that kids eat free with an adult main (maximum two children). This was corrected quickly once we pointed it out. After the meal, we used the arcade for around 30 minutes. At about 9pm, the manager came in abruptly telling us they were closing and that we needed to leave. I asked for five more minutes so the children could finish their game. He rolled his eyes before agreeing, then stood watching us until we left. Overall, I have never felt so uncomfortable during a family outing. Unfortunately, we won’t be returning