1 /5 ameera rashid: I placed an order through Just Eat at 19:32 and needed to make a few simple requests, but the customer service I received today was honestly shocking. I spoke to a girl named Fatma/Fatima, and from the very start she spoke to me with rudeness and attitude.
All I asked for were three small adjustments:
1. Remove salad from one kebab roll,
2. Add mayo to the second,
3. Keep the third normal.
Instead of helping, she replied in the most unpleasant tone. I currently have a fever and a sore throat, so my voice is naturally weak. Despite this, she accused me of “screaming,” which I absolutely wasn’t. I explained that I’m unwell, yet she continued speaking disrespectfully.
I also asked for a tub of chutney—which I always receive with my order even without adding it manually—and she snapped, “You should have added it in your cart.” When I then asked if burger sauce could be added, she replied, “BURGER SAUCE? Who puts burger sauce on a kebab roll?” Again, completely unnecessary attitude. Another staff member, Waleed, later clarified that they don’t have burger sauce, which is perfectly fine. The issue isn’t the availability—it’s the rude and unprofessional way she spoke.
I genuinely love Taj and always enjoy their food; it’s consistently top-notch. But today’s experience at 19:32 has really put me off. Her attitude was rude, unprofessional, and entirely uncalled for. It’s honestly the worst customer service I’ve ever received.
The food has now been delivered, and when I opened it I saw the kebab rolls were burnt. I’ve attached a photo to my review.