1 /5 Anshul Bajpai: Management prioritizes profit over customer experience - We recently visited with a group of five (including a senior and two young children). Since we had eaten a heavy snack earlier, we ordered a variety of drinks, starters, and mains, which was perfectly sufficient for our appetite. However, the manager interrupted to insist we order three times more food, claiming our order was too small. It was ridiculous to be pressured into ordering food we knew would go to waste. Instead of over-ordering, we chose to pay for drinks we had and leave. It’s a shame—the manager traded a potential long-term loyal customer for a short-term gain. We wont be returning.
For reference - Date and Time of visit - 1st Jan 2026, approx 8pm.
After my above review, the management replied to my review. Below is my reply to their response -
It is disappointing to see management provide inaccurate information in their response below rather than addressing the actual issue. I have the receipts to prove that my drinks bill alone was £17.40, yet they are claiming my entire bill was £18.90. Receipt attached in pictures.
To clarify the facts:
The Order: We ordered 3 starters, 1 main, and breads in addition to our drinks. This would have brought the total well over £40-£50 hardly the unsustainable figure they are claiming.
The Interaction: We were not politely asked to add more; we were pressured to triple our order.
The Policy: If they have a minimum spend per head to cover their basic costs, this should be clearly stated on their menu or at the door. Expecting customers to guess their profit margins is not service.
I am not sure why they have chosen to misrepresent the transaction publicly, but calling a customer audacious for refusing to be pressured into food waste is exactly why we wont be returning. Uploaded the photo of my £17.40 drinks receipt to this review to clear up the confusion regarding the numbers."
