1 /5 Ben Elliss: The Waterfall has the worst delivery service Ive ever seen. In the past theyve mistakenly omitted items from our order. Tonight they took their service to the next level of awfulness. We ordered dinner for four people using their website, and typed in our address. An hour later, we were phoned by a random guy living 1.8 miles away, saying our order had been mistakenly left at his door. I then had to drive over and retrieve it. When we phoned the Waterfall to complain, they didnt refund any of the cost. Not even the delivery charge. Unbelievably bad. Avoid this restaurant.