3 /5 SkyView: A mixed experience overall.
This venue, formerly the Cottage Inn many years ago, still delivers excellent food. The kitchen produced a beautifully prepared meal, full of flavour and quality, which largely justifies the higher prices compared to competitors. Credit is certainly due to the chef and kitchen team, who were outstanding.
Service was inconsistent. The young waitress who took our order was polite and friendly, and the tall young gentleman serving the food was exceptional — attentive, efficient, precise, and genuinely welcoming. He is a real asset to the establishment.
Unfortunately, the restaurant itself has some notable issues. The ambient temperature is uncomfortable, being either too hot or too cold, particularly when the rear doors are opened and draughts come through. This detracts from the experience, especially when the restaurant is busy. I would also advise avoiding the table opposite the kitchen, as the seating there is uncomfortable.
The biggest disappointments were at the front of house. The barman was very difficult to understand, and the older lady and gentleman hosting were unfriendly, unhelpful and irritable, showing little in the way of basic customer service. This did not feel like a one-off “bad day” and suggests retraining would be beneficial.
Overall, an average experience — elevated by excellent food and strong service from some staff, but let down by poor atmosphere control and inconsistent customer service.
