1 /5 Daughter of Zion: My visit to Toby Carvery Moby Dick was extremely disappointing from start to finish. When we arrived, there was no one around to help with the car registration screen, and after waiting about 15-20mins, someone finally appeared but took even longer to return. We went ahead to get our carvery, only to receive the smallest portion of meat I’ve ever been served at any Toby. They were also out of mac and cheese for the kids, and we had to wait nearly 10mins for that to be sorted.
Trying to pay and get drinks was another ordeal as there were no staff at the bar, and when I finally managed to get the attention of the same girl who said she’d be right over, she brushed me off with a “just a minute” and carried on. The drinks were overpriced, the food was dry and tasteless, and the service was nonexistent.
What really stood out, though, was an elderly man (using a walking stick) nearby who had finished eating long before we arrived and was still waiting for his bill. When I offered to help him by finding someone, the same waitress rudely said she was “coming” and carried on, showing no concern whatsoever for how long he’d been waiting.
I’ve been to many Toby Carverys over the years, and this was by far the worst experience I’ve had. Poor food, worse service, and absolutely no sense of care or hospitality. I’ll never be returning to this branch, and I wouldn’t recommend it to anyone. Zero star if possible!
