GAILs Bakery Willesden Green - (Near Brent, South East)

5 /5 Lady Nazarene Ortiz: GAIL’s Bakery is a cozy spot with delicious breads, pastries, and coffee. The bakery smells amazing and the food tastes fresh and homemade. The staff are friendly and the service is quick. It can get busy at peak times, but it’s worth it. Overall, GAIL’s is a great place for breakfast, a coffee break, or picking up fresh bakery treats.

3 /5 patrick jacobs: I popped into Gail’s in Willesden Green today, I just fancied a coffee and cake and to watch the world go by for a moment. So of course I’m writing a review, why not? When I write my reviews I always consider the service, the staff work hard and the stress of dealing with so many different personalities must be hard. Anyway let’s get on with the review. This Gail’s is literally one minute from Willesden Green station or 266, 260 bus stop also a minute away. Parkings a real problem so if you drive expect to park a little walk away. Lovely staff with welcoming smiles not all but enough. The place itself is quite spacious and had a kitchen area at the back, there are two seating areas, one at the front and more space near the kitchen area, I didn’t check if everything is baked onsite but I would imagine that some things that are the same in every Gail’s is delivered. The service at the counter was quick and polite. The food was as always, consistent, I had a butter croissant and a apple cake. They don’t sell the normal drinks you would expect and that was a let down I feel as if they are trying to force me to drink what they decide is good for me. So this is not going to be a rave review as it’s pretty much the same wherever you go. But one thing that bugged me today was a lady was buying bread and she grabbed two different loaves with her hand, squeezed them and put them back before choosing one, that really put me off, thank goodness my food was away from the public. It’s not a cheap place so it’s never a regular visit. All in all it’s an ok place if you want to over the odds for a snack. The place was constantly busy so my review is not necessarily the popular view.

1 /5 Eva Rodriguez Gila: Worst experience I’ve had at a café. I ordered a decaf coffee, which came out burnt and very bitter. I politely asked for it to be remade and was directed to speak with another member of the staff who agreed for the coffee to be remade. I clearly ordered a decaf flat white again. When the drink was served, it turned out to be caffeinated. I explained to barista that I can’t drink caffeine as I am breastfeeding and will have trouble sleeping as well. Instead of apologising, the barista complained about me “wasting another coffee” and said I hadn’t ordered decaf, despite the fact that I had. I ended up being served caffeine after at the end when requesting decaf , and explaining it was for health reasons, is unacceptable. I’m now awake at 4am as a result. Very disappointing service and a lack of care for costumers or accountability.

5 /5 Nera Leiya Maisuri: Cozy and welcoming spot! The pastries are always fresh, and the coffee is great. A nice place to sit, relax, or get some work done. Always Love GAIL’s

1 /5 P O M E G R A N A T E: This place use to be great. Great staff, helpful and so friendly. A large chunk of them left and now the place is miserable and inconsistent. Previous visit, I was told I couldn’t have an ice coffee because there wasn’t enough ice. I did not mind but the staff did. Today I asked for almond croissant, I could see it ready to go in the kitchen on the tray pushed forward to moved to the till area. The staff member said no. We can only serve the plain. I paid for my coffee only to see him now get the almond croissants out. The drinks are not uniform as they use to be, the results depend on who’s making it. Whoever was in charge of hiring needs to be questioned. The new staff have no social skills, some stare at you rather than greet you and one was on the phone, while the queue was building up instead of getting someone to help her. I used to go here every morning, now I’ve been there twice in 3 months and not by choice. The place is not what it was.