2 /5 Evelina Dzimanaviciute: Ive been visiting Snozone to learn how to ski, and booked series of lessons here. The experience here really varies, with some great instructors, and some not so good ones. Overall, this place has great facilities, good food and decent equipment, but it is continuously being let down by poor service of few workers there. It seems that experience here varies a lot based on whos working at the time of your visit, and how well theyre able to respond to peoples needs. Last time weve visited, it was incredibly busy, yet the place failed to activate the second lift, resulting in empty slopes and huge queues of people waiting by the lift. Their response was we dont have enough staff to man the second lift. Yet, there werent number of people who seems to be hanging around, two of them were standing at the bottom taking a video of one student. The other times toilets and changing rooms are closed for cleaning during rush times. Service at the reception can also be really inconsistent, from some people being very helpful and informative, while others seem not to have a clue of anything youre asking of them. It is good that automatic check in desks recently have been placed at the reception, so at least we dont have to queue to check in anymore with a person. I hope the consistency of the service improves here.
