Ciao Italia Restaurant - (Near , london)

5 /5 Ryan Nesbitt: Really pleasant meal, friendly staff and relaxed atmosphere. The food is full of flavour and ingredients generous compared to many of the well known Italian chains. Speaking to other diners, it’s clear many come back regularly and you can see why. Looking forward to going back to this little gem.

5 /5 Jules Edenborough: Had a wonderful lunch with my daughter here. Despite the terrible weather the welcome was warm and the ambience was fabulous. We went for three course set lunch menu and we were surprised by the size of the meals!! We expected a slightly smaller plate but the portions were generous, hot and very tasty. We will definitely be back.

2 /5 Ruchi Basu: We returned to Ciao Italia yesterday after having such a lovely experience on our previous visit, so it’s disappointing to say this visit fell well below expectations. On arrival, there was no one to greet us at the door. I had specifically requested comfortable seating when booking, yet we were abruptly told to sit at a different table that wasn’t even set up for the number of guests in our party. After some back and forth, we were eventually seated where we had asked — but not without unnecessary argument. The tone and manner in which this was handled were not appropriate. Staff should know how to speak to customers respectfully. While the food quality itself remains good, the overall service was disorganised. The pâté arrived without the onions and we had to ask for them. My mum’s tea was forgotten. I requested two separate scoops of gelato and they were served together. Individually these might seem minor, but collectively it felt chaotic and poorly managed. There was an event taking place and it was clear the team were overwhelmed and under-resourced. Unfortunately, that shouldn’t translate into a poor experience for paying customers. We left feeling disappointed, which is frustrating given how much we enjoyed our previous visit. I hope this feedback is taken seriously and acted upon.

5 /5 Jo Hodgson: First time we have visited…don’t know why. Had a lovely lunch, struggled to chose because I wanted so many of the dishes. Service was great. Def recommend and will be back.