1 /5 Natalie Wilson: I’ve been going to Nam Nam for a few years now but recently staff aren’t as attentive as they used to be and the price increases are ridiculous. Especially as the food has become sub-par. I won’t be back again.
Their usual lunch time offer £10 for banh-mi, fries & a drink has changed to £12 for banh-mi, wings and a drink. That was fine but I wanted fries as per the previous lunch deal. The server fussed that this wasn’t possible and directed me to the self-service till. I used the iPad and it showed wings weren’t available so it just felt like arguing for the sake of it.
I ordered a chicken banh-mi, with no cucumber and Coke then I substituted for fries. I waited about 30 minutes for my order as saw Diet Coke instead. I asked for Coke again as I had ordered and was yelled at with staff saying “We’re out it’s Monday, we sold out” Okay, but why not update the self service like they did for wings?
On their GoodEats io page it still showed all of the above as in stock too.
I go onto eat my Banh-Mi and it was so flavourless, my friend’s banh-mi had cartilage in it and my own had cucumber even though I had marked this to be removed on the self-service till. There was also spoiled coriander in the sandwich. Clearly past its best before date.
The spring rolls were terrible, tasted like the worst quality freezer version.
I went back to complain and the server immediately said that’s how it’s usually made. I showed him the receipt and then he flippantly said “sorry”.
It’s shocking and their so called “deals” don’t make sense. It’s not value for money AND it’s poor quality especially when they used to make great food. A couple that came in after us went next door to buy drinks since their lunch menu would be £17 for a main, side & drink.
Feels like their only focus is delivery service, you’re forgotten about in store and treated as a nuisance.
