4 /5 Hannah Crutcher: Reposting as posted on wrong account!
First time visiting a Shake Shack. It was a Saturday afternoon so understandably busy, but there was only one person on the till and they only have 2 self serve tills. This meant it was a good few minutes before I could order. The food then didn’t take long to come and it was very good. I had the chicken burger and would have it again. I bought the brownie milkshake and it was good but didn’t have any of the brownie pieces advertised which was a shame.
The main reason I am leaving this review, though, is to recognise one of the staff members, Daniela.
My sister has mobility issues and was struggling at this stage. We found a seat and didn’t know how to order etc so Daniela made sure my sister stayed put and brought me in and showed me where the menus and ordering systems were.
I witnessed her give multiple people directions and recommendations on places to go. She also had to deal with a group of people who weren’t the kindest and showed nothing but professionalism.
She was taking trays from people as they were walking up to the bins and thanking everyone. She kept the place clean and was always on the go, we didn’t see her stop once! She was just altogether a lovely human being and definitely is an asset to the team.