5 /5 Amy: Had a very beautiful stay at The Hoxton whilst visiting the area for a concert at the O2 Empire.
Weve never stayed in Shepherds Bush before but this hotel seems very central. It overlooks the Shepherds Bush green, which is very pleasant, and is only a 5 minute walk to the tube station. Plenty of shops and the market in the surrounding streets. But what best suited us was that it was only three doors down from the concert venue, which was excellent when we left the venue at midnight.
The hotel itself is immaculate, very well-kept and the design aesthetic is beautiful. It feels like a luxury hotel. On a cold February day the lobby and bar was lovely and warm.
On arriving, the reception desk was staffed by some lovely people who were very welcoming and smiley. In particular Id like to send my thanks to Karada (I hope thats spelled correctly), who was very lovely - what an absolute ray of sunshine to be welcomed with! She was super enthusiastic and explained everything perfectly, and was possibly the nicest person Ive ever spoken to at a reception desk at a hotel.
The room was beautiful, super clean and modern. The bed was really comfortable and so were the pillows. There was a radio and big TV in the room, which was nice. The thermostat worked and we were able to make the hotel room nice and warm for our late return in the cold. The bathroom was lovely and I wished wed used the shower because it looked amazing, but we hasnt the time.
Breakfast the next morning was a little weird, but still nice. Its here why I knocked off a star for the service. When we came to breakfast we arrived at an unmanned desk and there was a few of us waiting there, not really knowing what to do. Wed pre-paid for breakfast alongside our room, but a lot of people were just coming from outside (not staying at the hotel) and were taking up a lot of the tables, hence our wait. The lady who eventually came over to check us in was quite quiet and not the happiest. We werent told what breakfast items were included for the pre-paid breakfast, more information beforehand would have been good.
It took forever for anyone to take our order, we actually had to track down a waiter to ask them to come over (in the meantime, the lady on the table next to us, who was behind us in the queue to get in, had ordered and was eating). My order came wrong, as I only ordered scrambled eggs on toast and they gave me a full English. A glass of orange juice was missing. It all seemed quite frantic and I can only assume it was with the demand of non-hotel guests adding to the busyness. It would be nice for the hotel guests have priority, or a larger dining area if you want to accommodate both types of clientele.
Besides all of this, the breakfast room itself was decorated very nice and again, felt like a luxury hotel. The food was really good and definitely more up-market than what Im used to for a hotel breakfast (not a bad thing).
Overall I would definitely stay here again if we happened to be in the area. Thank you for the stay!