2 /5 Jayne: We visited as a group of 21 for a family birthday. The décor is beautiful and the staff were genuinely friendly and helpful, so we were hopeful for a great experience.
Unfortunately, the food really let the evening down. My Brie parcels arrived with no brie, there was a hair found in one of the burgers, and egg shells in the sticky toffee pudding. The roast beef was extremely fatty, and one member of our family actually choked and needed medical assistance. After that, most of the table couldn’t continue eating their meals.
The manager was sympathetic and offered to remove the service charge and the Brie from the bill, but when we checked, only the service charge had been deducted. The issue wasn’t the service – it was the quality and safety of the food.
We’ve spent many years bringing family here and celebrating special occasions, but sadly after this experience, we won’t be returning.