Chen’s kitchen - (Near Kent, london)

1 /5 Laura White: If I could give 0 stars, I would. Food turned up 2 hours after we ordered it… tried to ring the restaurant but couldn’t get through. Asked for some money back through JustEat as the order was so late to receive a message reading: ‘The restaurant isnt going to give you any money back for your delayed order. They say: "Were really sorry your order wasnt delivered on time. We hope you enjoyed your food."’ I did not enjoy my food, it was cold and the chicken chow mein tasted bland and had NO flavour! They also forgot an extra sauce that was ordered, even after a 2 hour wait! Will never order from here again, do not waste your money.

1 /5 Dionne Bennett: Terrible delivery service. UberEats advertised the estimate delivery as 15-25mins. I placed my order at 19.14 and the estimate delivery stated 20:00-20:20!!! I decided to wait because I couldnt be bothered to place an order with anyone else, but I wish I had. I waited and waited but no delivery during the stated time. I called the restaurant at 20:31 and was told the driver would be 15-20mins. My order didnt arrive until 21.11!!! Two hours after placing my order. This restaurant is 0.9miles from the delivery address. I dont understand why it took two hours. I will never order from them again.

1 /5 kamala M: Sorry for the bad review but this was really disappointing. # The lady who delivered was lovely .and delivered my single meal promptly. The prawn toasts were delicious but it was downhill from there. The egg fried rice arrived smothered in soy sauce and as I am soy intolerant I could not eat it. The satay sauce was watery and thickened with cornflour and the banana fritters desert were actually plantain fritters ! How could you get that wrong?! Had to throw everything but the prawn toast away. £26 wasted. Really disappointed

1 /5 Ikesha Irish: The food was HORRIBLE!!!! If I could give them a 5 star for disappointment I would. I ordered crispy chilly beef which came as sweet and sour and had no crisp to it nor chilli, (stail) I also ordered egg fried rice with sweet & sour chicken in one and it was slimy and brain wrecking. I phoned the shop and spoke to a lady who was even more disgusting who said that all the food cannot be fresh because she gets a lot of orders. I actually shared out this food for my children. I didnt get a chance to taste what I ordered for them.

1 /5 John Miller: Ordered on uber eats, order placed and paid for 7:45pm,time said when I ordered 8:05 - 8:15pm for delivery, Then 10 mins lster it went to 8-30 - 8:50pm , 1st call - Called them and was told it said 8:50 pm when i orderd it, rubbish i had a taxi booked at 9pm, 2nd call at 8:52 told it was on its way then she hung up on me, Finally arrived at 8:59, Service is rubbish and food was poor at best, Chips soggy and warm at best, Half portion of chilli chicken and some very hard pieces Half portion of sauce, Wrong can of cola, Given cola zero. Delivery driver was pleasant enough, not his fault. Rubbish restaurant.