1 /5 Francisco Agulló: I’m really disappointed with my recent order. The food looked ok at first but made me seriously ill. I ordered the duck dish and special rice –I’ve been sick for four days, unable to eat properly and dealing with vomit first and then severe diarrhoea.
Uber Eats only issued a partial refund at first, even though the entire meal was affected and couldn’t be enjoyed.
I’ve ordered few times before without major issues, but this experience was unacceptable.
I hope the restaurant and Uber Eats take this seriously and improve their food safety and quality control.
Answering your reply:
Hi Philac Team,
Thank you for your response. I want to clarify a few points.
First, I do not have pictures of the food because, as mentioned, everything looked completely fine at the time of ordering. What I can assure you is that I was perfectly well before eating, and the symptoms started shortly afterwards –so yes, I am confident it was related to that meal.
Second, it is not accurate to say that I did not contact anyone. I reached out to Deliveroo immediately after becoming unwell, on several occasions, as this is the official route for reporting issues with an order. I did not contact the restaurant directly, but Deliveroo was informed right away.
What feels unfair here is the lack of accountability in your reply. Denying any possibility of an issue does not make the problem disappear, and suggesting that my review is “unfair” simply because the symptoms cannot be photographed isn’t right either. I am not posting this to harm your business –I have ordered from you many times before without any problems. But trying to deflect responsibility and ignore any possibility that something went wrong is not appropriate, and unfortunately, after reading other reviews, this seems to be a pattern.
You may not care, but you have now lost a regular customer.
I hope future customers are treated with more openness when reporting a problem.
Best regards
