Sea Salt - (Near Surrey, london)

Kat Lake We came here for a summer holiday treat. The coffee is delicious and the kids said their ice creams were the best they’ve ever had in their life! So much choice too.

Terri Elsberry Horrible Customer Service and Unauthorized Substitution I had an extremely disappointing experience with SteakStones. After ordering the SS002 set, the company emailed me saying it was out of stock and asked if it was okay to replace it with a different product. I replied the same day and clearly stated that I wanted the original item I ordered and did not authorize any replacement. They sent the replacement anyway. From December 30, 2025 through January 7, 2026 I contacted them repeatedly asking how they planned to resolve the issue. Instead of offering a solution, they kept insisting their Terms & Conditions allowed them to substitute my order - even though I had already declined the substitution before it was shipped. When I again asked how they intended to fix the situation, they told me I could return the item to an address in the United Kingdom, with no prepaid label or reasonable option offered. This placed the entire burden of international return shipping on me for an item I never agreed to receive. Under U.S. law, merchandise sent without the recipients consent is considered unsolicited, and the recipient is not obligated to return it or pay for it. I never received the product I paid for. I have already filed a dispute with my credit card company and a complaint with the Federal Trade Commission. This is some of the worst customer service Ive ever experienced. I strongly recommend avoiding this company. 1/8/2026 UPDATE: AN ADDITIONAL FEDERAL TRADE COMMISSION COMPLAINT SUBMITTED 1/8/2026 as follows: I submitted a 1‑star review to SteakStones.com website on January 7, 2026 after responding to an email the company had previously sent requesting feedback on my purchase. The review successfully posted to their website, and I have a screenshot from early morning on January 8 showing it publicly visible at that time. However, later this morning it had been removed. After receiving an appalling response from SteakStones regarding my review, I saw that it was no longer publicly available. I also have a screenshot documenting its removal. In further support of misleading practices, on Trustpilot—an independent third‑party review platform where consumers can publicly share verified experiences with businesses—I and others have posted unfavorable reviews. On that same platform, it appears the company posted a 5‑star review on their own behalf on December 15, 2025. The review states: “SteakStones does not Trustpilot -- SteakStones use Loox for their reviews as they are a much better company than TrustPilot, who insist that they start any company with 9 3.5 star reviews. Please view all the delighted and authentic customer reviews on our website.” I have a screenshot of this review as well, and I have flagged it to Trustpilot for removal because it appears to be written by an employee or representative of the company, which violates Trustpilot’s policies. SteakStones appears to be selectively deleting unfavorable reviews on their own website while simultaneously attempting to counteract negative feedback on third‑party platforms by posting self‑serving, misleading 5‑star reviews. These actions create a distorted and deceptive impression of customer satisfaction and prevent consumers from accessing honest, balanced information. Because the company actively solicited my review by email, responded negatively to it, removed it, and appears to be manipulating reviews on external platforms, this behavior suggests intentional review suppression and deceptive business practices. I am reporting this because consumers deserve accurate and complete information when evaluating a product, and companies should not be allowed to manipulate public perception by removing legitimate negative reviews and posting misleading positive ones.

Jonathan Very friendly and great food and drink. When the chap with the top knot and beard is on, you know the coffee will be a winner!

Stuart Cameron We booked The Ivory Lounge for my 60th birthday celebration for around 70 guests, and from start to finish the experience was excellent. Georgina (George) looked after us brilliantly. We had several conversations in the lead‑up to the event to confirm numbers, decorations, welcome drinks and the food to be served on the night. George followed up every discussion with a clear email summary, which gave us real confidence that everything was in hand. We were able to access the venue early to drop off balloons and the cake, which made things much easier. The night itself went by in a blur—in the best possible way—with everyone having a fantastic time. The pianist and then the band were upbeat, lively and great at handling requests. You know you’re onto a winner when the dance floor fills up early and stays busy all night (right up until 2am!). Drinks were what I’d consider standard London prices, which feels fair for a music lounge in Reigate. I’d thoroughly recommend The Ivory Lounge if you’re looking for a vibrant venue with a live‑band, jukebox‑style atmosphere. A brilliant night all round.

Andres Naranjo Having recently dined at Rama Thirteen, which has reopened with new management, I can confidently say we had an amazing experience! The service was outstanding; the staff were incredibly friendly and attentive. The food was absolutely delicious, with each dish not only tasting fantastic but also looking spectacular. My choices for the night included the Thai prawn crackers, salmon in teriyaki sauce, and the sticky pudding with the most delicious ice cream Ive ever tasted. To top it off, I enjoyed a gin and tonic that complemented the meal perfectly. I couldnt recommend this place more. Its officially my new favorite spot in the area!

Fabian Jungmann A very nice dinner with friendly service and the food was excellent. We had a quiet table in the front window. The 450g chateaubriand plus two sides was a good portion size for the two of us and the wine was reasonably priced as well. The meat was cooked exactly as requested (rare) and for the chateaubriand you get to choose from fries/chips etc, keeping in mind that because it’s a sharing dish you can get different choices if you have different preferences. We weren’t offered condiments for the fries but also didn’t ask. We had the chimichurri sauce, which was ok, but not really needed because the steak was so good, and next time we wouldn’t get it again for that reason. The chili tenderstem broccoli was also really good and the portobello mushrooms were as well. I’d have preferred smaller, sautéed mushrooms, but it was still very good. For dessert, the mango and passionfruit cheesecake was excellent and not too dense. Overall a very good steak experience and we’d happily come back. The service charge was added automatically onto the bill.