New Gurkha Kitchen - (Near Surrey, london)

Terri Elsberry Horrible Customer Service and Unauthorized Substitution I had an extremely disappointing experience with SteakStones. After ordering the SS002 set, the company emailed me saying it was out of stock and asked if it was okay to replace it with a different product. I replied the same day and clearly stated that I wanted the original item I ordered and did not authorize any replacement. They sent the replacement anyway. From December 30, 2025 through January 7, 2026 I contacted them repeatedly asking how they planned to resolve the issue. Instead of offering a solution, they kept insisting their Terms & Conditions allowed them to substitute my order - even though I had already declined the substitution before it was shipped. When I again asked how they intended to fix the situation, they told me I could return the item to an address in the United Kingdom, with no prepaid label or reasonable option offered. This placed the entire burden of international return shipping on me for an item I never agreed to receive. Under U.S. law, merchandise sent without the recipients consent is considered unsolicited, and the recipient is not obligated to return it or pay for it. I never received the product I paid for. I have already filed a dispute with my credit card company and a complaint with the Federal Trade Commission. This is some of the worst customer service Ive ever experienced. I strongly recommend avoiding this company. 1/8/2026 UPDATE: AN ADDITIONAL FEDERAL TRADE COMMISSION COMPLAINT SUBMITTED 1/8/2026 as follows: I submitted a 1‑star review to SteakStones.com website on January 7, 2026 after responding to an email the company had previously sent requesting feedback on my purchase. The review successfully posted to their website, and I have a screenshot from early morning on January 8 showing it publicly visible at that time. However, later this morning it had been removed. After receiving an appalling response from SteakStones regarding my review, I saw that it was no longer publicly available. I also have a screenshot documenting its removal. In further support of misleading practices, on Trustpilot—an independent third‑party review platform where consumers can publicly share verified experiences with businesses—I and others have posted unfavorable reviews. On that same platform, it appears the company posted a 5‑star review on their own behalf on December 15, 2025. The review states: “SteakStones does not Trustpilot -- SteakStones use Loox for their reviews as they are a much better company than TrustPilot, who insist that they start any company with 9 3.5 star reviews. Please view all the delighted and authentic customer reviews on our website.” I have a screenshot of this review as well, and I have flagged it to Trustpilot for removal because it appears to be written by an employee or representative of the company, which violates Trustpilot’s policies. SteakStones appears to be selectively deleting unfavorable reviews on their own website while simultaneously attempting to counteract negative feedback on third‑party platforms by posting self‑serving, misleading 5‑star reviews. These actions create a distorted and deceptive impression of customer satisfaction and prevent consumers from accessing honest, balanced information. Because the company actively solicited my review by email, responded negatively to it, removed it, and appears to be manipulating reviews on external platforms, this behavior suggests intentional review suppression and deceptive business practices. I am reporting this because consumers deserve accurate and complete information when evaluating a product, and companies should not be allowed to manipulate public perception by removing legitimate negative reviews and posting misleading positive ones.

Kat Lake We came here for a summer holiday treat. The coffee is delicious and the kids said their ice creams were the best they’ve ever had in their life! So much choice too.

Nathanael Antonio We had a very nice first visit in Nisou this month. Booked ahead to celebrate my wifes birthday and the entire process and communication was smooth. Props to their entire team for having top-notch customer service and always having a kind smile. We loved the ambience and the cozy feeling of the place. The quality of the food is excellent, very delicious and really worth your money. Would definitely recommend this place.

Deborah Bynre It’s great to see Thai food back on form in Reigate with the reopening of JusThai, formerly known as Thai Taste. The previous restaurant was sorely missed locally, so I was eager to try a takeaway and see if the magic was still there , I’m happy to say it absolutely is. I started with the duck spring rolls, which were excellent. The filling was rich and juicy with plenty of flavour, wrapped in a crisp shell that had clearly been cooked fresh rather than sitting around waiting to be reheated. For the main, I chose chicken chilli basil with steamed rice. I asked if the kitchen could prepare the chicken in the traditional Thai street-food style , finely chopped and add extra chilli and they were more than happy to accommodate. This attention to authenticity really paid off. The dish had a wonderful balance of heat, savoury depth, and fragrant basil, delivering that unmistakable Thai street-food character. The steamed rice was also perfectly cooked, light, fluffy, and distinct grain by grain, which is often overlooked but makes all the difference. Even as a takeaway, the food was still piping hot by the time I got home, which speaks to the care in preparation and packaging. If this meal is anything to go by, JusThai is a very welcome return to the Reigate food scene and one I’m very happy to see back.

Valentina Militaru Thank you to all the staff, the chef, and the owner of the restaurant! Everything was perfect – the food was delicious, the service was amazing, and every detail was taken care of. We truly appreciated your attention and care, and we’ll gladly return for our next event!

Florida Casquejo We went on a weekend dinner at 6pm, were the only customer during that time so staff has been very attentive. Theres a lot of food selections and is easier to know as they use picture menu. Food prices are on the expensive side but sushi, sashimi and glass noddles were amazing and fresh. Their sake was very good too. Definitely will come back to try other food. ❤️