PhiLac - (Near Lewisham, london)

4 /5 Shakir Dudhia: This is a gem of a Chinese restaurant. I was completely surprised at what I found here. Really good quality food at very reasonable prices. Portion sizes are also massive! Excellent flavours and good ingredients used. If you dine in, food will arrive amazingly quick. They deliver too within a 2mile (3km) radius. What could be better is maybe an explanation on the menu what the main ingredients are. Had the hot and sour soup but didnt know there was shellfish and pork in it. Not a major train smash but not my thing. The hot and sour soup portion was massive and quite tasty with great spice. The duck fried vermicelli was on form and the crispy beef was the crispiest I have ever had. Couldnt fault any of the dishes.

5 /5 H Vs Everyone: Their crispy pork belly is perfection, also the Singapore/salt and pepper chips.. one word to summarise how I feel; ADDICTED. All round 10/10 from customer service to taste & presentation, makes me feel like royalty every time, Happy New Year!

5 /5 Sophia Dumoulin: Really delicious Chinese takeaway for a very good price! Delivery was quick and friendly as well. They even gave us complementary prawn crackers :)

1 /5 Francisco Agulló: I’m really disappointed with my recent order. The food looked ok at first but made me seriously ill. I ordered the duck dish and special rice –I’ve been sick for four days, unable to eat properly and dealing with vomit first and then severe diarrhoea. Uber Eats only issued a partial refund at first, even though the entire meal was affected and couldn’t be enjoyed. I’ve ordered few times before without major issues, but this experience was unacceptable. I hope the restaurant and Uber Eats take this seriously and improve their food safety and quality control. Answering your reply: Hi Philac Team, Thank you for your response. I want to clarify a few points. First, I do not have pictures of the food because, as mentioned, everything looked completely fine at the time of ordering. What I can assure you is that I was perfectly well before eating, and the symptoms started shortly afterwards –so yes, I am confident it was related to that meal. Second, it is not accurate to say that I did not contact anyone. I reached out to Deliveroo immediately after becoming unwell, on several occasions, as this is the official route for reporting issues with an order. I did not contact the restaurant directly, but Deliveroo was informed right away. What feels unfair here is the lack of accountability in your reply. Denying any possibility of an issue does not make the problem disappear, and suggesting that my review is “unfair” simply because the symptoms cannot be photographed isn’t right either. I am not posting this to harm your business –I have ordered from you many times before without any problems. But trying to deflect responsibility and ignore any possibility that something went wrong is not appropriate, and unfortunately, after reading other reviews, this seems to be a pattern. You may not care, but you have now lost a regular customer. I hope future customers are treated with more openness when reporting a problem. Best regards