2 /5 Charisma Williams: We walked into the restaurant around 5pm and asked for a table. A lady told us there were no available tables and that they were fully booked until 9pm. We were disappointed because I really love Asian cuisine, so we left.
While we were walking away, I decided to try booking online. My husband said it was pointless because the lady was very clear that they were fully booked, but I still tried. I was very surprised to see an available booking slot for almost 30 minutes. I booked it immediately and we went straight back.
When we returned, I think the same lady recognised us. We told her we had an online booking, and we got a table, no explanation and apology from the lady. But I don’t understand why she told us they were fully booked when the restaurant was almost empty (as shown in the photo).
The food was amazing, and the girl who served our food and drinks was very helpful and kind. However, the customer service from the lady who first refused us was very poor (0/10). I think the manager should speak to her, because telling customers the restaurant is “fully booked” when most tables are empty is not acceptable. If they don’t want to accept walk-in customers, this should be clearly shown online.
Overall, the only good things were the food and the waitress who served us.