Chicken Time - (Near Surrey, South East)

Stuart Cameron We booked The Ivory Lounge for my 60th birthday celebration for around 70 guests, and from start to finish the experience was excellent. Georgina (George) looked after us brilliantly. We had several conversations in the lead‑up to the event to confirm numbers, decorations, welcome drinks and the food to be served on the night. George followed up every discussion with a clear email summary, which gave us real confidence that everything was in hand. We were able to access the venue early to drop off balloons and the cake, which made things much easier. The night itself went by in a blur—in the best possible way—with everyone having a fantastic time. The pianist and then the band were upbeat, lively and great at handling requests. You know you’re onto a winner when the dance floor fills up early and stays busy all night (right up until 2am!). Drinks were what I’d consider standard London prices, which feels fair for a music lounge in Reigate. I’d thoroughly recommend The Ivory Lounge if you’re looking for a vibrant venue with a live‑band, jukebox‑style atmosphere. A brilliant night all round.

Terri Elsberry Horrible Customer Service and Unauthorized Substitution I had an extremely disappointing experience with SteakStones. After ordering the SS002 set, the company emailed me saying it was out of stock and asked if it was okay to replace it with a different product. I replied the same day and clearly stated that I wanted the original item I ordered and did not authorize any replacement. They sent the replacement anyway. From December 30, 2025 through January 7, 2026 I contacted them repeatedly asking how they planned to resolve the issue. Instead of offering a solution, they kept insisting their Terms & Conditions allowed them to substitute my order - even though I had already declined the substitution before it was shipped. When I again asked how they intended to fix the situation, they told me I could return the item to an address in the United Kingdom, with no prepaid label or reasonable option offered. This placed the entire burden of international return shipping on me for an item I never agreed to receive. Under U.S. law, merchandise sent without the recipients consent is considered unsolicited, and the recipient is not obligated to return it or pay for it. I never received the product I paid for. I have already filed a dispute with my credit card company and a complaint with the Federal Trade Commission. This is some of the worst customer service Ive ever experienced. I strongly recommend avoiding this company. 1/8/2026 UPDATE: AN ADDITIONAL FEDERAL TRADE COMMISSION COMPLAINT SUBMITTED 1/8/2026 as follows: I submitted a 1‑star review to SteakStones.com website on January 7, 2026 after responding to an email the company had previously sent requesting feedback on my purchase. The review successfully posted to their website, and I have a screenshot from early morning on January 8 showing it publicly visible at that time. However, later this morning it had been removed. After receiving an appalling response from SteakStones regarding my review, I saw that it was no longer publicly available. I also have a screenshot documenting its removal. In further support of misleading practices, on Trustpilot—an independent third‑party review platform where consumers can publicly share verified experiences with businesses—I and others have posted unfavorable reviews. On that same platform, it appears the company posted a 5‑star review on their own behalf on December 15, 2025. The review states: “SteakStones does not Trustpilot -- SteakStones use Loox for their reviews as they are a much better company than TrustPilot, who insist that they start any company with 9 3.5 star reviews. Please view all the delighted and authentic customer reviews on our website.” I have a screenshot of this review as well, and I have flagged it to Trustpilot for removal because it appears to be written by an employee or representative of the company, which violates Trustpilot’s policies. SteakStones appears to be selectively deleting unfavorable reviews on their own website while simultaneously attempting to counteract negative feedback on third‑party platforms by posting self‑serving, misleading 5‑star reviews. These actions create a distorted and deceptive impression of customer satisfaction and prevent consumers from accessing honest, balanced information. Because the company actively solicited my review by email, responded negatively to it, removed it, and appears to be manipulating reviews on external platforms, this behavior suggests intentional review suppression and deceptive business practices. I am reporting this because consumers deserve accurate and complete information when evaluating a product, and companies should not be allowed to manipulate public perception by removing legitimate negative reviews and posting misleading positive ones.

marian milicenco Had a wonderful evening at Côte with my girlfriend, and it couldn’t have been better. The atmosphere was cozy and romantic without feeling pretentious, and the staff were genuinely welcoming and attentive. It was the perfect place for a relaxed, special night out together. We both left happy, satisfied, and already planning to come back again. Highly recommended for couples or anyone who loves great food and great service. ❤️

Deborah Bynre It’s great to see Thai food back on form in Reigate with the reopening of JusThai, formerly known as Thai Taste. The previous restaurant was sorely missed locally, so I was eager to try a takeaway and see if the magic was still there , I’m happy to say it absolutely is. I started with the duck spring rolls, which were excellent. The filling was rich and juicy with plenty of flavour, wrapped in a crisp shell that had clearly been cooked fresh rather than sitting around waiting to be reheated. For the main, I chose chicken chilli basil with steamed rice. I asked if the kitchen could prepare the chicken in the traditional Thai street-food style , finely chopped and add extra chilli and they were more than happy to accommodate. This attention to authenticity really paid off. The dish had a wonderful balance of heat, savoury depth, and fragrant basil, delivering that unmistakable Thai street-food character. The steamed rice was also perfectly cooked, light, fluffy, and distinct grain by grain, which is often overlooked but makes all the difference. Even as a takeaway, the food was still piping hot by the time I got home, which speaks to the care in preparation and packaging. If this meal is anything to go by, JusThai is a very welcome return to the Reigate food scene and one I’m very happy to see back.

Byron Needham Just got back from having Afternoon Tea at the Reigate Manor, it was excellent. We wanted to go for a walk first and Daniel was very helpful as we want to use the car park before our meal. The food selection was delicious a great selection, Lilly looked after us so well. It was simply perfect a big thanks to all the staff.

John Piper Our youngest Son was doing a physical assessment at the nearby Surrey fire headquarters, so we thought we would pop in here for a drink. We had a couple of Cappuccinos and we also shared a "Flib". Apparently this is a bit like bread and butter pudding. Service was really friendly, we liked the quirky plates, cups and spoons. Coffee really tasty and the "Flib" was delivered to us heated up and with some cream. Chocolatey and gooey, it was delicious! Definitely would pop in again if we found ourselves back in the area