1 /5 A Amma: I visited Gail’s Golders Green shortly before closing today. The store closes at 6:30pm and I walked in at 6:27pm. I stood in the queue waiting to be served, but when it reached my turn, I was told the tills were already closed. This is despite a sale having just been completed for the customer right before me, which I pointed out, adding that that I had been waiting in queue. The staff member, rudely replied, “We close at 6:30. It’s now 6:31. Close is close.” When I asked for his name, he refused to provide it and was unnecessarily rude. Completely unacceptable behaviour. Sort it out, Gails.