Gaucho at The O2 - (Near , South East)

5 /5 Razon Miah: From the very beginning, the service was outstanding. The waiters, Marco and Ashwin, were attentive and took the time to explain every detail about the cuts of meat we ordered. The starters were on another level — simply exceptional. The steak was juicy and cooked perfectly to the medium-rare we requested. The desserts were the perfect ending, especially the dulce de leche cheesecake, which was phenomenal. I would also like to thank the manager, Reda, who was incredibly kind and attentive throughout our visit. Highly recommended — 10/10.

5 /5 ersen haka: Really pleased with the quality of meat. I had a burger and my husband ate a steak. Both really enjoyed it and would recommend pillar who looked after us. Gave us good options and her service was amazing

5 /5 Robin Ray: We visited Gaucho at the O2 as a family of four, with two young children on new years eve and had a fantastic time. Our waiter was fantastic and kept the children entertained with colouring sheets and crayons throughout the meal. We really enjoyed the food, especially the starters: the salmon was fresh and delicious, and the scallops were perfectly seared and the cheesecake. Service was prompt even on a busy evening, and the riverside location is great for a stroll after eating. Prices reflect a premium steakhouse, but the experience makes it worthwhile for a family outing.

3 /5 yuko700: The ribeye steak was good but other dishes were mediocre. The cheese cake was boring.( tasted like something out of the fridge) The chips were very small portions for £6. Basically, all in all I found it very expensive for what it was. Lastly, why do we have to pay for the self checkout on the table fee? Extra £1 or so. It helps the restaurant staff operation but customers pays for it. Ridiculous !

3 /5 Karen-and-Mem M: I’m surprised to read a number of good reviews of Gaucho at the O2. We went on Friday evening ahead of seeing Raye at the O2. The experience couldn’t have been further from the fond memories that we have of the chain. We entered a somewhat underwhelming bar area (gone are the familiar bold notes of black and cow hide) and were directed towards the lift to the second floor. We waited for quite some time for somebody to appear to acknowledge our booking and take us to our table (not great with a concert to get to afterwards). To say the restaurant is underwhelming is a massive understatement. The decor is bland and tables packed in so tight that every time somebody walked past my husband they brushed against him. It felt more like a cheap airport lounge than the rather splendid, treaty Gaucho of a few years ago. The waitress was friendly but drinks took an age. Starters of salmon tacos (very average and not as fresh as I would expect or want) and truffled cheese croquettes (they were fine but not in anyway exceptional) then followed. Before anybody cleared our starters our mains arrived and so we had to help the poor server to stack our plates so that he could put the food down. A fillet steak (good but not exceptional which I’d hoped for at £38 without any sides), a burger (which our daughter enjoyed) and a sirloin steak (again good) were our mains accompanied by fries, a “selection” of green vegetables (which consisted entirely of rewarmed green beans that looked very sorry for themselves - £6 in cost!!) and bernaise sauce (only mine arrived as they forgot my husbands). Nobody asked if we’d like any other sauces and so by the time they turned up on request the steaks were somewhat cold! Given the time that everything took, we asked for the bill as soon as we’d finished the steaks and that arrived in less than 5 minutes - the irony! We asked for the vegetables and service to be removed from the bill and the manager was very apologetic and accommodating. He explained that our waitress was from another branch and wasn’t used to the speed required at a concert venue. Our plates were never cleared before we paid and left….it all contributed to the look of a poorly maintained airport lounge or staff canteen. Hugely disappointing and with a bill of over £200. The highlight was the Malbec! Such a shame that this previously highly regarded restaurant has come to this. Personally I’d vote for Flat Iron which is consistently great and a fraction of the price. Failing that there’s a Wagamama at the O2 who know the audience and are speedy and the foo tasty and reasonably priced!