KFC Dorking - High Street - (Near Surrey, South East)

1 /5 Jeny K C: On 19 January at exactly 5:57 PM, I visited KFC for the first time. Unfortunately, my experience was very disappointing. I politely asked the staff member on shift not to put ice in my Pepsi, but she did not respond and behaved very rudely. When handing over my order, she placed the food on the counter in a careless, almost throwing manner, and slammed the Pepsi on the table very loudly. The overall behavior felt disrespectful and unprofessional. This was my first visit, and it left a very negative impression. What makes it more upsetting is that my friends have shared similar experiences, which makes me wonder if this behavior is directed toward Asian customers. This kind of treatment is unacceptable, and it is shameful for a brand like KFC to have staff who behave this way. I hope management takes this feedback seriously and ensures better customer service in the future.

5 /5 Sonia Rahman: I visit this store quite often, but today really stood out thanks to the two lovely ladies at the front counter, Nilima and Shukrije. They were incredibly friendly, chatty, and welcoming. They made sure my food was hot and served immediately, and the service was impressively fast, exactly what you need when you’re in a rush.

1 /5 Jack Peters: Shocking place to visit never mind have something to eat in Called in around 5.30ish on Thursday 21st July Not that busy when we were in the queue just a few customers in front The young lady on the Till was very polite and helpful guiding us through the menu We each decided to have a KFC gravey box Food arrived very quickly so we thought that we would eat in as there were lots of empty tables although not all were clean just a couple taken up with school kids in uniforms Cant complain about the quality of the items in the box everything was fresh and hot. Thats where the good points end. During our time in the establishment it started to get busy but not really with people eating it was more with school kids and their friends The school kids in uniforms were well behaved From the other lot there was only a few of them who had food and half a dozen plus hangers on The overall general behaviour left a lot to be desired one girl thought it funny to wave a open Tampon in the face of a young boy who was trying to eat his burger, she continued with this behaviour for a few minutes while her friends found her amusing. After a while One young girl left the group walked up the street and returned with 2 large boxed pizzas She sat down with them and was promptly informed by a female member of staff (who looked like she was magement) that she could not eat them in the seated area and at that point the young girl left with a few of the other school kids During our time there School kids were rushing in and out and from what we could hear it sounded like some sort of ongoing conflict between a couple of the kids The member of staff who spoke to the young girl was standing in the staff doorway and was joined by a male member of staff and she appeared to be pointing out and discussing the state of the floor and the tables. The door closed behind them and thats how it was left. We carried on eating and chatting to a young mother who was at the table next to ours with her 2 very young well behaved children who were also having a meal. After the crowd of school children had left we thought that would be a good time for staff to get out and around the seating area to clean and tidy up No we were totally wrong there was only one clean table without scraps of food and rubbish on it and that was taken by a young man who had decided to eat in. Overall not impressed with the management of the KFC and the handling of the school children or the general condition of the tables and the amount of food debris on the floor my quickly taken photographs show part of the general condition including a mayonnaise slip hazard From the photographs it can be seen that the waste bin is full to overflowing and there was only the top of that area where trays with left overs had been placed, to place any waste boxes food etc We spent over 3/4 of an hour inside and at no point in time did any member of staff enter the seating area to either clean the floor or tables The waste bin was already full when we sat down. It just shows how quickly they have returned to not cleaning tables between customers. I will say nothing about the gents toilet the photo says it all The Pandemic appears to be a distant memory.. Until there is a dramatic change this place should be avoided..

5 /5 Mihaela Palaga: I visit the Kfc today for one snack. The team was very kind and they smile make my day good.Thank you Shukrije.

1 /5 Steve S: Please ensure your front-end staff are trained to treat customers with respect. one staff member was rude and unkind while serving food, which made the experience unpleasant.