McDonalds - (Near , South East)

2 /5 Paul Graham: The drive through was backed up for a 25 minute wait on a Monday lunchtime. The food was cooked but cold (and I mean the fries were dry with no heat in them) so I ended up parking and waiting a further 6 minutes to return the food. This was done without question but worst of all, no apology, just a “there you go” comment. So our our experience wasn’t good, well below the standard received from other branches.

5 /5 Helen Crocker: Fancied some food and there was a mix up with my order when I went to the drive through. But the staff quickly responded and organised a refund and then gave me what I ordered for free. So a big thank you to all the men who served me.

1 /5 brandon h: Manager named Alex extremely rude shouting at me to leave the restaurant for requesting a manager 4 times and waiting 10 minutes for one to show up. This restaurant has big issues with management. Extremely unprofessional and it reflects on the rest of the staff. I will keep making formal complaints until staff here start treating customer the right way. I DO NOT RECOMMEND ANYONE TO COME HERE. Will also be making a formal complaint.

1 /5 chloe jenkins: Went to McDonalds to get some food cause I was feeling severely hungover. Long to get home unwrap my burger and find a thorn on the bun. I called them and they insinuated that I was lying then started taking about me to a colleague whilst I was on the phone. Was VERY passive agressive on the phone. YOU GUYS do my burger wrong then YO think you have the right to speak to a customer like that????????!!!!!!!!! Terrible service. And my chilli cheese bite was empty. Sort it out !!!!!!!!!!

1 /5 Advertisement camp: Worse customer service I have ever experienced. The senior manager named Alfonso extremely rude and a disgrace to the company. He should not be representing this company let alone managing and leading people. This guy needs to be investigated for Gross misconduct. He called me a customer an idiot for askimg for his name and suggesting I would give fedback. His reply was so you want to complain go ahead I dont care. How can you have a manager talking and being a represetantive for such a big company behaving this way. Loads of nasty comments said and just unapologetic about a customer disatisfaction to the point he would refuse taking my complaint and insult me. Never coming here again and will do a formal complaint to the company. This is out of order. Would never recommend this restaurant to anyone with this level for customer service. Pathetic.