What Clients Are Saying Pizza Time Thornton Heath (GG)
1 /5 Imran Master: Awful experience. My order arrived over an hour late and the pizza was stone cold. I called the store six times — no one bothered to answer. When the driver finally showed up, no apology from him or the staff.
When I asked for hot replacements or a partial refund, they refused and still demanded full payment.
Disgraceful customer service — they clearly don’t care about their customers. Avoid this place at all costs.
1 /5 John Handscombe: Absolute shambles. Late night order - they said 20 mins, but as soon as you order that turns into an hour. Absolute liars. And theyre not answering their phones so impossible to cancel. Rip off - do not order from these people.
Update - so its been a few months, they have lots of good reviews and my last order was late at night. So I thought Id give them another chance. Hopeless. Ordered on Deliveroo - took more than twice the estimated time. Fries arrived hot, pizza was lukewarm with a really thick base and just tasted average - I left half of it. Should have just accepted that my previous experience was a good indicator.
5 /5 Dhanraj Persaud: Best Pizza shop in the area hands down! Turnaround time is brilliant considering how busy they get and the staff are very approachable, taking great care in preparing each of their menu items. Their prices are incredibly reasonable given what they have on offer, honestly all things considered I cannot fault this place one bit!
4 /5 Saf R: Great pizza, taste different to other companies. You actually want to eat the crust, light and fluffy. Good amount of toppings. Just Always order extra sauce. 1 dip is never enough lol
Zv_explores ⭐⭐⭐⭐⭐
The food here was absolutely outstanding! The quality was top-notch, and the burger was bursting with flavor — cooked perfectly and so satisfying. Customer service was excellent from start to finish. Huge shout-out to Toyeb for his exceptional customer handling — polite, attentive, and truly made the experience special. Highly recommend this place for anyone who loves great food and amazing service!
Richard Tillman Great family run restaurant, always happy to offer anything not on the menu, down to earth, homely feel, great prices, nice specials, well worth going to as a couple or for a dinner party. I would defiantely recommend the ribs, in a sauce I have never tasted anyware else. I would definately recommend
D I bought a curry chicken meal today it would be good if it didnt have so much salt. I have had takeaways from here before but rarely, has this is one of the two problems I take issue with. The other problem was a bad attitude with a server, whom they might have gotten rid of or she left. Anyway she wasnt there this time and the young lady who was there tonight was very polite with a lovely smile. Service was very good. JUST CUT DOWN ON THE SALT, PLEASE. Otherwise your food taste good.
MOHAMMAD SALA UDDIN Wow this restaurant is amazing.... The food is the best Ive had in a long time. Beautifully presented and tasted even better. Really nice restaurant with very good service. Good space and ambience for dinner. If I visit Thornton Heath area, I will visit Blue & Orange restaurant again. Thank you all the staffs for your great service.