Subway - (Near Havering, South East)

1 /5 Steve Rigby: My sub was stale, I always look at the lettuce to judge how fresh everything is, the lettuce was turning brown. I tried to order on the touch screens and had so much difficulty scrolling that I gave up and just ordered at the counter. Shop looks great.

5 /5 Jake harry: Subway offers a clean and healthy fast-food alternative. The bread and fillings are freshly prepared. Customization makes each order personal. Sauces add richness and balance to the sub. It’s convenient and easy to order. Definitely worth trying.

1 /5 Vaiva Laurusonyte: They got my order wrong today, when i asked for lettuce and onions. They added lettuce and mayo (they don’t even sound similar?). When I realised and went back and asked for it be remade, the same coworker insisted that the order was correct and that I asked for mayo, even though I know I didn’t as I have been getting the same order for the past 10 years and never once even thought about getting mayo. They refused to remake the order and we had to pay for another sub so that we could get the right one made. I understand mistakes happen sometimes, but at least acknowledge and fix the mistake. Overall poor customer service, never coming to this branch again.

1 /5 J: Poor service, the staff at this branch are exceptionally slow, they consistently get orders incorrect, and barely say a word during the entire transaction. Today I came in around 1:35pm and decided to skip the poor customer service and order by kiosk. I then stood there and watched as 3 people entered the store, got served and had their food prepared and handed over immediately. After 20 minutes they finally started to make my order.... 2 subs, 30 minute wait, no apology. When I got home, not at all to my surprise I had come to find they made both subs incorrectly, one they made with vegetarian meatballs instead of normal ones, and the other they added olives instead of jalapeños. Looks like they will hire absolutely anyone to work here....