1 /5 Luna: Abysmal Food, Rude Manager – Won’t Be Returning
I attended Sir Henry’s Saturday night for a Christmas dinner with a group of 20+ people. It was hands down one of the worst dining experiences I’ve had.
The starter (Yorkshire pudding with pulled beef) arrived lukewarm.
For the main, four of us sitting together ordered the same pork schnitzel with jus. Every single plate arrived exactly the same — a thick slab of pork, heavily breadcrumbed and completely smothered in thick gravy. This was not jus. The plates were swimming in it — covering the entirety of the schnitzel, potatoes and spring onions. We tried to make the best of the meal and eat what we could; some managed better than others, but it was genuinely unpleasant. As you can clearly see from the photos, the plates were drowned in gravy.
The spring onions were thick, chewy and clearly not fresh — you could barely cut through them. The potatoes were the only remotely acceptable part of the dish.
Dessert was a Christmas pudding that tasted watered down and jelly-like rather than a proper pudding. It was cold, and the custard tasted unpleasant, and perfumed.
When we complained, the manager became argumentative and dismissive. My son had already told the waitress he did not want his schnitzel covered in gravy and asked for a replacement. Instead of handling this professionally, the bleach blonde manager came over and aggressively questioned him about “what his problem was.” She repeatedly argued that the gravy was jus, despite four identical plates clearly being smothered in thick gravy. When we pointed out that jus and gravy are not the same thing, she continued to argue and insisted we would have to pay for it because “that’s what we ordered.”
Her behaviour was vile, confrontational and completely unacceptable. This is not how a manager of a large establishment should speak to paying customers.
The only positive of the evening was the waitresses. They were absolutely amazing — polite, helpful and genuinely apologetic. Ironically, these young women showed far more professionalism and customer service than the middle-aged manager representing the restaurant. They put her to shame.
I refused to pay for the dish and will never return. The food was rank and the management service appalling. The only reason the evening wasn’t a total write-off was the company of our friends. Several of them were also unhappy with their meals, but I’ll leave them to write their own reviews.
Sir Henry’s seriously needs to rethink who they have as the face of their restaurant.
