1 /5 Serena: My partner and I ate here tonight and had pre booked. Our experience got off to a bad start when we walked in and, despite the place being nearly completely empty, were completely ignored by the old man who was making himself a drink (he had seen us). We stood there for a couple of minutes until another man, this time younger (approximately 30s) and tall, came along and showed us to our table.
When we came to order, I asked for the ricotta ravioli. I’ll be the first to admit that the waiter (the old man) DID repeat this back to me, but was mumbling and so all I really heard was “ravioli.” I said yes.
When the food came, he put it down on the table and said “crab ravioli.” I then said “excuse me, I’m really sorry but I ordered ricotta ravioli”.
The service had been abrupt at best up until this point but now took a real turn for the worse. He got quite visibly angry and said “I TOLD you it was crab”. I then said “we must have misheard eachother but I did say ricotta, I’m really sorry.”
At this point the waiter then stormed off to the kitchen where he proceeded to very loudly relay the situation to the chefs as I awkwardly sat and listened to myself being very rudely talked about.
The younger man then came over and said I would have to pay for both but they can make me another one.
Eventually I received the right meal and was ignored up until we asked for the bill which was rudely slammed down and came to over £100 as I was made to pay £26 for a meal I did not eat a bite of (I’m a vegetarian) on top of the correct £18 meal I ordered.
Considering the fact I was very polite and apologetic throughout, and was willing to pay for a meal I didn’t eat, I think the way we were treated was abysmal. I myself work in a customer-facing role and even when I have been shouted at for something that is no fault of my own, I have never treated a customer that way. I would strongly suggest no one goes here unless you want to pay for mediocre food and extremely rude, unprofessional service.
