1 /5 Mark Henninger: I have just arrived for my three-day stay at this hotel. The room itself is decent. The only off-putting thing that happened was one of the coat hangers had something sticky or gooey on it, but all in all, just a small, maybe a little bit cramped, maybe a little bit dark, but generally clean room.
The problem that Im having is with the hotel bar, which I went downstairs to visit because Im hungry and thirsty, and I just flew across the Atlantic. But, unfortunately, when I asked the server if I could sit at a table or if I needed to sit at the bar, they said, sit at the bar. And so I did, and then I sat at the bar, and I kept sitting at the bar, and that same server started coming back from tables and putting dirty glasses and plates in front of me.
And none of the multiple bartenders acknowledged me in any way, and multiple customers pushed their way up to the bar and placed orders or insisted on paying. And I just sat there, and I watched, and I took some pictures.
And then I went and I complained to the host who came back and I think spoke, or I know spoke to one of the bartenders and the host said they would take my order. Still not acknowledged, I sat there for several more minutes, and then decided that this is ridiculous and that when service starts off on such a wrong foot, really, theres not a lot that can go better from that point, and I just decided that I had to leave out of frustration. No point in complaining further. I mean, I dont want to stare at dirty plates, napkins, and glasses and basically be treated as a non-person.
Try a little bit harder, Radisson. That experience was about as bad a first impression as you can create.