1 /5 Ahmed Raza: I am submitting a serious and formal complaint regarding a counter staff member at your Walthamstow branch.
The individual in question is an older, clean-shaven man who was working at the counter at the time of my visit. His behaviour was shockingly unprofessional, aggressive, and deeply disrespectful.
When I arrived to collect a delivery, he spoke to me in an extremely rude and hostile tone. To be completely honest, he spoke to me “like a dog” — dismissively, aggressively, and without any basic courtesy. He then snatched the delivery from my hands and told me, in a very rude manner, to “cancel the delivery” and said there was no order. The way this was communicated was unacceptable and humiliating.
In a country like the United Kingdom, where people generally communicate with respect — using simple words like “please,” “thank you,” and “sorry” — this type of behaviour is completely out of place. His conduct does not reflect the standards expected in a civilised and professional environment.
It genuinely made me question whether his behaviour was discriminatory, as he carried himself as though he believed he was superior to others. In my view, he seems to think he is some kind of “Saith Abid سیٹھ عابد” or authority figure — but that perception appears to be his own misunderstanding. That attitude does not justify mistreating customers.
If he behaved this way with me today, it is very likely this has happened before and could happen again. What is equally concerning is that other staff members were present and no one intervened or corrected his behaviour.
I strongly advise the owners and management of Lower Express to address this issue urgently. Either his attitude must be corrected immediately through proper training and supervision, or staffing changes should be considered. It would be unfortunate if one individual’s behaviour damages the reputation of your business and discourages customers from returning.
Customer respect is not optional — it is fundamental.
I hope this matter is taken seriously and handled appropriately.
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