2 /5 Blossom: LOYALTY SCHEME DOES NOT WORK HERE
I am a lifetime Leon customer, own several of their cookbooks as well as supporting the grocery line and recommending it to friends and family over the years, so it hurts me to be writing this review. Yesterday I visited for my birthday and not only was the screen kiosk not working (I had to input each order 3x because the screen kept resetting) but I had to stand there for 20+ minutes struggling with it and where to input my loyalty/discount code. Whilst other customers came and went, I was left staring in clear frustration and at no point did a member of the team offer help. To compound this, I am disabled and so standing for a longer period of time than expected as well as having to use my hands more than expected due to the glitchy screen caused me a significant amount of pain and distress. There was no seat or wheelchair accessible desk/kiosk available. Once I finally gave up and asked for help I was told that the loyalty scheme didn’t apply— I managed to complete my order, only to be met with a screen that invited me to join the loyalty scheme! this was incredibly frustrating and mentioning it to the staff member didn’t lead to any meaningful resolution. I was then given my order in a bag that also invited me to join the loyalty scheme where Leon customers are treated like ‘royalty’. I do not feel I was treated well at all and am exceptionally disappointed, particularly considering I am a disabled customer and visited for my birthday. There should be a sign and warning on the website that the loyalty scheme does not apply to every restaurant, and certainly the kiosk and bag should have different messaging. £45 for a takeaway lunch for 3 is not the value I am used to from Leon, it’s a fast food restaurant and should not cost this much time, pain, or money.
