Prezzo Italian Restaurant Harrow St Georges - (Near Harrow, South East)

5 /5 Tamsyn Higgins: We had a lovely time at Prezzo this evening. As a large group with 3 small children we were accommodated to attentively by the lovely Valentina. She helped us thoroughly with our multiple allergy requests and menu changes offering us great alternative options with great patience. We were checked on multiple times and we thoroughly enjoyed our food. The Calzone was well sized, filled with lots of meat and flavoured well. All of the children’s food was fresh, good sized bowls of pasta, one had the cheese pizza and loved it. The vegan gluten free pasta bolognaise was really tasty as was the creamy chicken and mushroom rigatoni. The king prawn pasta was well flavoured and had a light kick. All food very fresh, hot, seasoned well and authentic. Well done to the chefs. Despite the restaurant becoming busier and busier, the service was great and the food came out in good time. The best Prezzo I have been to and I really hope they stay open.

2 /5 David Griffiths: We visit Prezzo regularly and have seen recent deterioration, but have stayed loyal despite this. We received details of the new years eve menu, and decided to visit for a new years eve meal. The advertising included a set menu and details including count down to midnight with us. I have kept evidence of this. We booked a table for 20.30 thinking we could enjoy a leisurely meal before midnight. At no point on booking were we told there was a time limit -I have evidence of this also. On arriving, our first greeting was being told abruptly (rather than a warm welcome) that the kitchen was closing at 21.00 (so within 30 minutes) and we had to leave shortly after! Why were we not told of this before? This meant our meal was very rushed and calamari was not available even though on the set menu.The whole experience was rushed and we had to leave by 22.00, so after spending £60 + for a substandard experience we were left feeling cheated and like an inconvenience. The waiting staff did their best but a huge amount of dirty crockery was left on the bar area surfaces (I have a photo of this) which was not pleasant (or hygienic) when trying to enjoy a meal. Please dont use the excuse that St Georges Prezzo closes at 22.30 or so usually-we presumed due to new years eve and promises of count down to midnight that opening times we extended.

5 /5 S. A: Jacob was our waiter during our visit and he provided excellent service from start to finish. He was very friendly, welcoming and made us feel comfortable as soon as we arrived. He checked on us at the right times without being intrusive and made sure we had everything we needed throughout the meal. He was also very helpful when we had questions about the menu and gave good recommendations. The food came out quickly and everything was well organised, which made the whole experience relaxed and enjoyable. Overall we had a really nice evening and the service from Jacob definitely made a difference. Staff like him are a big part of what makes people want to come back. Thank you for the great service!

5 /5 DK: We had a lovely dinner at Prezzo Harrow! The restaurant has a really nice atmosphere – clean, open, and spacious – which makes it a great place to relax and enjoy a meal. The pastas were absolutely delicious, cooked perfectly and full of flavour. The service was excellent too – special thanks to our waitress Elise, who was warm, attentive, and made sure everything was just right. We’ll definitely be coming back!

1 /5 contact email: Absolutely Pathetic Service – They Wont Survive Long Treating Customers Like This- I am absolutely furious after my visit here today. This was a disgraceful experience from start to finish. My son and I arrived at 3:40 pm. The restaurant wasnt busy at all—only three tables occupied. We placed our order at around 3:55 pm and settled in to wait. At about 4:05 pm, two more tables of two came in and ordered after us. Here is the part that makes my blood boil: we watched those people, who ordered at least 10 minutes after us, get their food served while we were still waiting for ours!We were completely ignored while later arrivals were eating right in front of us. I had to wave my hand just to get the waitresss attention. When I politely asked where our food was, she didnt help—she answered me with a rude attitude, simply snapping, "Its on the way." Two minutes later, she came back with an excuse. Apparently, a "system fault" meant my order had been lost. She then had the nerve to tell me I would have to wait another 20 minutes. I had plans and couldnt wait any longer, especially after watching two other tables get served before me. I had to leave without my food. To make matters worse, not a single member of staff apologised. No one seemed to care. No manager came over, no one tried to make it right. The attitude from the waitress was shocking, and the total lack of respect for customers is appalling. Honestly, the hospitality industry is so competitive right now, and with service like this—rude staff, ignoring customers, there is no way this restaurant will survive. Customers have too many other great options.